GENERAL	ORDERING
ARTWORK	PRODUCTION
CORPORATE SALES	HOW TO CUSTOMISE

 

GENERAL

WHAT PRODUCTS ARE AVAILABLE FOR CUSTOMISATION?

 

Currently, our Rambler® 10 oz (296 ml) Tumbler, Rambler® 20 oz (591 ml) Tumbler, Rambler® Jr. 12 oz (354 ml) Kids’ Bottle, Rambler® 18 oz (532 ml) Bottle with Chug Cap, and Rambler® 26 oz (760 ml) Bottle with Chug Cap are available for customisation in Europe. Any product that is customisable will have our customiser option available during checkout. Click here for instructions on how to complete this process.
For Business orders, please contact our Corporate Sales program. We’re able to customize a wide range of drinkware. Minimum quantities may apply. Fill out this form for more details or call XXX

WHAT PROCESS IS USED ON CUSTOMISATION?

We use a laser-marking technique that creates a permanent finish on the exterior of your Rambler® Drinkware. That means as long as your customised YETI is in one piece, so is your customisation. This process creates a premium, durable finish, which won’t crack or peel off over time. It will also keep your five-year warranty intact and ensures a quality customisation process.

 

HOW LONG DOES CUSTOMISATION TAKE?

Our production timeline shifts daily depending on overall order volume. We process all orders on a first-come-first-serve basis and we promise we are working as hard as we can to get your order in your hands as quickly as possible. Once your custom order is reviewed and approved by our internal team, you will receive an email with an estimated ship window.

 

CAN I EDIT MY CUSTOM ORDER?

We are unable to edit orders after they are placed. Please note, there is a short window of time after order placement when your order can be cancelled. Simply navigate to order history inside your account, or visit the order status link here.

 

WHICH COLOUR DURACOAT SHOWS CUSTOMISATION THE BEST?

While we think customisation shows up great on all of our Rambler® colours, you can see an example below of how the same image appears on our darkest and lightest colours. If you want to see how it looks on a different color, no worries, you’ll also get to see a proof of your customisation before you place your order on the website.

 

 

CAN I MARK BOTH SIDES OF THE RAMBLER?

At this time, we are offering front side customisation only.

 

WHAT IS FORMAL MONOGRAMMING?

For three-letter monograms, YETI uses a formal monogram format. This means that the last initial will be displayed in the centre position. All you have to do is enter your initials as first, middle, last, and our systems will take care of the rest.

 

WILL YOU BE ADDING MORE IMAGES TO THE DESIGN GALLERIES?

We are consistently building new designs for our online galleries. The best way to stay informed of new images is by signing up for our email list.

 

WHY DID YETI CANCEL MY ORDER?

YETI reserves the right to cancel any orders that contain text that is offensive, political, or subject to copyright protection. Orders that are cancelled will be refunded within 5-7 days.

 

WHAT IS THE RETURN POLICY FOR CUSTOMISED DRINKWARE?

Customised items are non-refundable and cannot be canceled once you have submitted the order. All sales of customised products are final.

 

ORDERING

HOW DO I ORDER A CUSTOM RAMBLER®?

Any product that is customisable will have our customizer option available during checkout. For a step-by-step guide on how to get a custom Rambler, visit our how-to manual here.

 

WHAT ARE THE FEES ASSOCIATED WITH CUSTOMISATION?

On Rambler® products, there is a XXX embellishment fee for all custom monograms, text, or any of our design gallery images. For orders of 24 units or more, embellishment fees will be waived.

 

CAN I SHIP CUSTOMIZED PRODUCT INTERNATIONALLY?

Customised products are not currently available to ship outside of XXX For more information on shipping, click here.

 

DO YOU HAVE GUIDELINES OR RESTRICTIONS FOR CUSTOM ART AND DESIGN GALLERIES?

LICENSED AND COPYRIGHT IMAGES/TEXT

YETI respects the intellectual property rights of others and we ask that you do the same. All images and text are reviewed upon submission and if your submission infringes any copyrights or trademarks, your order will be cancelled and refunded.

TEXT

YETI has the sole discretion to reject any order that it considers is libellous, defamatory, obscene, profane, portraying irresponsible use of alcohol or other substances, advocating persecution based on gender, age, race, religion, disability or national origin, containing explicit sexual content or otherwise inappropriate for production.

POLITICAL

Starting with our first customised Rambler® Tumblers, we’ve used our best efforts to avoid creating custom products with political affiliations or associations. Because the process we use to identify political affiliations and associations involves human judgment, we may inadvertently accept an order and mark a YETI product with a candidate’s name or campaign slogan simply because we weren’t familiar with it when the order was placed. If that happens, it’s an honest mistake and shouldn’t be construed as YETI’s endorsement of a particular affiliation or association (unless, of course, we explicitly make a statement of endorsement).